您在獲悉發生可能引起保險索賠的事故后，請立即聯系保單上載明的查勘人報案。

國內貨運險基本索賠材料清單

1、保單

2、貨運單及運輸合同

3、提單、船運單、裝箱單（如非水運則無需提供該項）

4、司機行駛證、駕駛證復印件

5、貨值證明（貨物發票或買賣合同或出庫單等）

6、承運人的事故說明

7、貨損貨差證明（廠家檢測報告；交通事故責任認定書、立案證明、消防證明、氣象證明、海事報告

等第三方出具的證明；簽收單；過磅單等）

8、維修報價及維修發票

9、被保險人身份證正反面復印件或三證復印件

10、被保險人銀行賬戶信息（開戶行要詳細到XX 支行或分理處、開戶名、賬號）

進出口貨運險基本索賠材料清單

集裝箱整箱運輸，如貨物發生碰損、濕損等，通常需提供以下資料:

1.正本保單一聯；original policy of insurance

2.正本提單一聯（如是電放，須提供清晰的帶有電放章的復印件）；original bill of lading (If B/L

surrendered/telex-released, please give us a clear copy of B/L with the stamp of

surrendered/telex-released)

3.正本發票和正本裝箱單；Original commercial invoice & packing list with shipper’s stamp

and signature

4.買賣合同復印件（需在復印件上蓋章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；copy

of sales contract with seller’s original signature and stamp on the copy and with the

statement “match with the original one”

5.出口報關單復印件；copy of export customs declaration form

6.詳細說明貨物包裝情況，如包裝方式、材料等；以及貨物的裝箱情況，如貨物在何時何地由誰裝箱，

并詳細說明貨物在集裝箱內的積載、綁扎、固定情況（由發貨人簽字、蓋章）；shipper’s statement

about the package pattern of the cargo, packing material, the stowage inside the container,

security fixation and where and when the container was stuffed by whom(with the shipper’s

original signature and stamp) ；如有裝箱照片或監裝報告請一并提供；if any loading report or

photos before shipment please also submit

7.集裝箱裝箱單；container load plan

8.裝運港場站收據；dock receipt at loading port；或裝運港的進出堆場的設備交接單EIR(向負責運

送至堆場的司機要) EIR(equipment interchange receipt) from and back to CY/port at the

loading port

9.卸貨港的進出堆場的設備交接單EIR(向去卸貨港拉貨的司機要) delivery receipt or

EIR(equipment interchange receipt) from and back to CY/port, which could be got from the

driver who picked up the container from CY/port

10.收貨人收貨時與卡車司機之間的貨物交接單；delivery receipt/note between the consignee

and the inland driver

11.收貨人說明集裝箱到達收貨人處時外表及鉛封狀況（由收貨人簽字、蓋章）consignee’s

statement about the condition of the container when arrived(with consignee’s signature or

stamp)

12.開箱時集裝箱照片、貨損照片；color photos of the damaged cargo and the container when

opened the container

13.收貨人與承運人（和其他責任方）關于損失索賠的函件、傳真等；correspondence exchange

with the Carriers and other Parties regarding their liability for the damage

14.收貨人索賠函和索賠清單（須詳細列名索賠事項和金額，并由收貨人簽字蓋章）；consignee’s

detailed claim letter to Ping An which clarify the damage situation and the claim amount,

with consignee’s signature and/or stamp

15.如發生殘值處理或維修，請提供相應的發票； if salvage action or recondition, please submit

the relevant invoices

海運集裝箱整箱運輸，如貨物發生短少，通常需提供以下資料：

1.正本保單一聯；original policy of insurance

2.正本提單一聯（如是電放，須提供清晰的復印件）；original bill of lading (If B/L

surrendered/telex-released, please give us a clear copy of B/L with the stamp of

surrendered/telex-released)

3.正本發票和正本裝箱單Original commercial invoice & packing list with shipper’s stamp and

signature

4.買賣合同復印件（需在復印件上蓋章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；copy

of sales contract with seller’s original signature and stamp on the copy and with the

statement “match with the original one”

出口報關單復印件；copy of export customs declaration

5.裝箱照片或監裝報告請一并提供；if any loading report before shipment please also submit

6.裝運港場站收據；dock receipt at loading port；或裝運港的進出堆場的設備交接單EIR(向負責運

送至堆場的司機要) EIR(equipment interchange receipt) from and back to CY/port at the

loading port

7.卸貨港的EIR(向去卸貨港拉貨的司機要) delivery receipt or EIR(equipment interchange receipt)

from CY/port, which could be got from the driver who picked up the container from

CY/port

8.收貨人收貨時與卡車司機之間的貨物交接單；delivery receipt between the consignee and the

inland driver

9.收貨人說明集裝箱到達收貨人處時外表及鉛封狀況（由收貨人簽字、蓋章）consignee’s statement

about the condition of the container when arrived(with consignee’s signature or stamp

10.集裝箱外觀、鉛封照片，貨物照片；photos of the container and the seal, and photos of the

cargo

11.收貨人與承運人（和其他責任方）關于損失索賠的函件、傳真等；correspondence exchange

with the Carriers and other Parties regarding their liability for the damage

12.收貨人索賠函和索賠清單（須列名索賠事項和金額）consignee’s claim letter to Ping An which

clarify the damage situation and the claim amount

海運集裝箱拼箱運輸，如貨物發生損失，通常需提供以下資料：

1.正本保單一聯；original policy of insurance

2.正本提單一聯（如是電放，須提供清晰的復印件）；original bill of lading (If B/L

surrendered/telex-released, please give us a clear copy of B/L with the stamp of

surrendered/telex-released)

3.正本發票和正本裝箱單；Original commercial invoice & packing list with shipper’s stamp

and signature

4.買賣合同復印件（需在復印件上蓋章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；copy

of sales contract with seller’s original signature and stamp on the copy and with the

statement “match with the original one”

5.詳細說明貨物包裝情況，如包裝方式、材料等；以及貨物的裝箱情況，如貨物在何時何地由誰裝箱，

并詳細說明貨物在集裝箱內的積載、綁扎、固定情況（由發貨人簽字、蓋章）；shipper’s statement

about the package pattern of the cargo, packing material, the stowage inside the container,

security fixation and where and when the container was stuffed by whom(with the shipper’s

original signature and stamp) ；如有裝箱照片或監裝報告請一并提供；if any loading report or

photos before shipment please also submit

6.出口報關單復印件；copy of export customs declaration

7.發貨人與拼箱代理之間的交接貨物的交接單；the receipt of the cargo between the shipper and

the agent who stuffed the container

8.收貨人或其代理從拆箱倉庫提貨的交接單或簽收單；the delivery receipt between the consignee

and the de-stuffing warehouse

9.拆箱倉庫的拆箱報告（須拆箱倉庫的簽章)；de-stuffing/outturn report from the de-stiffing

warehouse(with the warehouse signature)

10.收貨人說明收到貨物時的貨物的狀況（由收貨人簽字、蓋章）；consignee’s statement about

the cargo when received (with consignee’s signature or stamp)

11.貨物照片；color photos of the cargo

12.收貨人與承運人（和其他責任方）關于損失索賠的函件、傳真等；correspondence exchange

with the Carriers and other Parties regarding their liability for the damage

13.收貨人索賠函和索賠清單（須列名索賠事項和金額）consignee’s claim letter to Ping An which

clarify the damage situation and the claim amount

14.如發生殘值處理或維修，請提供相應的發票；if salvage action or recondition, please submit

the relevant invoice

空運貨物，如發生損失，通常需提供以下資料：

1.正本保單一聯；original policy of insurance

2.正本航空運單一聯；original air waybill

3.正本發票和正本裝箱單；Original commercial invoice & packing list with shipper’s stamp

and signature

4.買賣合同復印件（需在復印件上蓋章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；copy

of sales contract with seller’s original signature and stamp on the copy and with the

statement “match with the original one”

5.出口報關單復印件；copy of export customs declaration form

6.收貨人或其代理在航空公司提貨倉庫提取貨物時的交接單或簽收單；the delivery receipt between

the consignee or his agent at the delivery warehouse

7.收貨人說明收到貨物時的貨物的狀況（由收貨人簽字、蓋章）；consignee’s statement about the

cargo when received (with consignee’s signature or stamp)

8.貨損照片；color photos of the damaged cargo

9.航空公司或其代理出具的貨損/貨差證明，或收貨人已收到航空公司已賠付貨損的賠款收據,或航空公

司對收貨人索賠做出賠付承諾的書面回函；the damage/loss report from the airline company or

its agent, or the payment receipt signed by the consignee which means that the carrier has

paid the damage/loss according to the clause of the waybill, or the airline company’s

written confirmation of paying to the damage/loss to the consignee

10.收貨人與承運人（和其他責任方）關于損失索賠的函件、傳真等；correspondence exchange

with the Carriers and other Parties regarding their liability for the damage

11.收貨人致平安的索賠函和索賠清單（須列名索賠事項和金額）consignee’s claim letter to Ping

An which clarify the damage situation and the claim amount

12.如發生殘值處理或維修，請提供相應的發票；if salvage action or recondition, please submit

the relevant invoice

冷藏集裝箱運輸貨物發現變質、腐爛等，通常需要提供下列資料：

1.正本保單一聯；original policy of insurance

2.正本提單一聯（如是電放，須提供清晰的復印件）；original bill of lading (If B/L

surrendered/telex-released, please give us a clear copy of B/L with the stamp of

surrendered/telex-released)

3.正本發票和正本裝箱單；Original commercial invoice & packing list with shipper’s stamp

and signature ；

4.買賣合同復印件（需在復印件上蓋章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；copy

of sales contract with seller’s original signature and stamp on the copy and with the

statement “match with the original one”

5.出口報關單復印件；copy of exporting customs declaration form

6.貨物品質證書原件；original quality certificate

7.檢驗檢疫證書原件；original phytosanitary certificate/ Animal and quarantine certificates

8.詳細說明貨物包裝情況，如包裝方式、材料等；以及貨物的裝箱情況，如貨物在何時何地由誰裝箱，

并詳細說明貨物在集裝箱內的積載、綁扎、固定情況（由發貨人簽字、蓋章）；shipper’s statement

about the package pattern of the cargo, packing material, the stowage inside the container,

security fixation and where and when the container was stuffed by whom(with the shipper’s

original signature and stamp) ；如有裝箱照片或監裝報告請一并提供；if any loading report or

photos before shipment please also submit

9.此次貨物運輸的冷藏集裝箱溫度記錄原件；original carrier’s temperature record of the

refrigerator container

10.裝運港場站收據；dock receipt at loading port

11.裝運港的進出堆場的設備交接單EIR(向負責運送集裝箱至堆場的司機要) ；EIR(equipment

interchange receipt) from and back to CY/port at loading port

12.卸貨港的EIR(向去卸貨港拉貨的司機要) delivery receipt or EIR(equipment interchange

receipt) from CY/port, which could be got from the driver who picked up the container from

CY/port

13.進口國檢驗檢疫證書原件；original phytosanitary certificate/ Animal and quarantine

certificates issued by importing country government

14.進口報關單；importing customs declaration form

15.收貨人收貨時與卡車司機之間的貨物交接單；delivery receipt between the consignee and the

inland driver

16.收貨人說明集裝箱到達收貨人處時外表及鉛封狀況（由收貨人簽字、蓋章）consignee’s

statement about the condition of the container when arrived(with consignee’s signature or

stamp)

17.開箱時集裝箱照片、貨損照片；color photos of the damaged cargo and the container when

opened the container

18.收貨人與承運人（和其他責任方）關于損失索賠的函件、傳真等；correspondence exchange

with the Carriers and other Parties regarding their liability for the damage

19.收貨人索賠函和索賠清單（須列名索賠事項和金額）consignee’s claim letter to Ping An which

clarify the damage situation and the claim amount

20.如發生殘值處理或維修，請提供相應的發票；if salvage action or recondition, please submit

the relevant invoice

快遞公司寄送的貨物如發生損壞或短少，通常需提供下列資料：

正本保單一聯；original policy of insurance

正本快遞運單一聯；original waybill

正本發票和正本裝箱單；Original commercial invoice & packing list with shipper’s stamp and

signature

買賣合同復印件（需在復印件上蓋章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；copy

of sales contract with seller’s original signature and stamp on the copy and with the

statement “match with the original one”

收貨人從快遞公司收到貨物時的簽收單；the delivery receipt between the consignee and the

express company when the consignee received the cargo

收貨人說明收到貨物時的貨物的狀況（由收貨人簽字、蓋章）；consignee’s statement about the

cargo when received (with consignee’s signature or stamp)

快遞公司的貨損證明；damage report issued by the express company

貨損照片；color photos of the cargo and the package

收貨人與承運人（快遞公司）間關于損失索賠的函件、傳真等；correspondence exchange with the

Carriers and other Parties regarding their liability for the damage

收貨人索賠函和索賠清單（須列名索賠事項和金額）consignee’s claim letter to Ping An which

clarify the damage situation and the claim amount

如發生殘值處理或維修，請提供相應的發票；if salvage action or recondition, please submit the

relevant invoice

正本保單一聯；

正本快遞運單一聯；

貨物在國內的原始購買發票；

國際貨物買賣價值證明，包括正本發票和正本裝箱單、買賣合同復印件、報關單等（需在復印件上蓋

章，如合同是多頁，請加蓋騎縫章，并注明“與原件相符”）；

收貨人從快遞公司收到貨物時的簽收單；

收貨人說明收到貨物時的貨物的狀況（由收貨人簽字、蓋章）；

快遞公司的貨損/貨差證明；（如非英語或漢語文字，須翻譯）

貨物/包裹照片；

收貨人與承運人（快遞公司）間關于損失索賠的函件、傳真等；

收貨人索賠函和索賠清單（須列名索賠事項和金額）

正本保單一聯；

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